Support · Cake for iPhone
Report something
A clean, structured way to report a bug, a crash, or send feedback. No account, analytics, advertising pixels, or visitor tracking. Hosting providers still process standard request metadata. See Words used on this page for plain definitions.
How this works
The form runs on your device. Nothing is sent until you choose Send report now during final review.
Cake turns your report into regular email and sends it to support@bysnapps.com. This is the same inbox used for direct email.
Cake does not set cookies or use tools that record, measure, or advertise to visitors.
GitHub serves this page. Cloudflare delivers the form. Cake does not use their technical records to follow you.
What gets received
The support message contains only the fields you choose to submit.
The companies that deliver the form handle the request time, Internet Protocol (IP) address, and browser headers. These details are not part of your report or used to make an advertising profile.
No device fingerprint, precise location, cookies, or advertising identifiers are collected by Cake.
Who's involved
GitHub serves this website to your browser via GitHub Pages — standard access logs per the GitHub Privacy Statement .Cloudflare turns the form into email. Its service logs may include your Internet Protocol (IP) address. Read Cloudflare's privacy policy .Namecheap operates the Domain Name System (DNS) for bysnapps.com and hosts the PrivateEmail service that accepts mail for support@bysnapps.com.That's it. No ticketing system, no customer relationship management (CRM) system, no analytics platform, no marketing tool.
The fine print
In short: you choose what to send. You keep ownership of your report. You let BYSN Apps use it inside the company only to find and fix Cake problems. You pay nothing for this use. Messages are usually deleted after the issue is fixed. We may not reply or fix the issue.
Submitting a report is voluntary. The fields marked required are needed only to send this form.
Support messages are normally deleted within 90 days after the reported issue is resolved.
Email deletion requests to support@bysnapps.com are completed within 30 days when the request can be reasonably verified.
Copies in provider backups age out under each provider's normal retention schedule.
No promise of a fix, response, or timeline.
Don't include passwords, payment info, government identifiers, or medical details. Email support@bysnapps.com first if you need a secure channel.
By submitting, you grant BYSN Apps a non-exclusive, royalty-free license to use the report internally to diagnose and improve Cake.
Words used on this page
Browser fingerprint
Details combined to recognize a browser or device across visits. Cake does not create one.
Browser headers
Technical details a browser sends so a service can return and protect a web page.
Non-exclusive
Permission that may also be given to other people.
Operational logs
Records a provider makes to keep a service working and secure.
Payload
The exact set of report fields the form prepares to send.
Profiling
Using information to infer a person's interests or behavior.
Request metadata
Delivery and security details about a request, such as its time and network address, separate from the message.
Retention schedule
The period before stored copies are deleted or overwritten.
Royalty-free
No payment is owed each time the permitted material is used.
Prefer regular email?
You can always write to support@bysnapps.com from your own mail client. It uses the same support address.
Exactly what would be sent
This box shows the exact report your browser would send. UI means user interface. Providers also handle the request time, Internet Protocol (IP) address, and browser headers to deliver the form.
Report payload in JavaScript Object Notation (JSON)
Copy payload
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